Frequently Asked Questions
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What is VG Connect
VG Connect is a 24/7 AI-powered virtual receptionist that handles customer interactions across phone, email, text, and chat. It enhances customer engagement, automates follow-ups, and streamlines business operations.
What is VG Connect useful for?
It’s useful for businesses with many inbound inquiries needing reliable, inexpensive, around-the-clock engagement. It’s especially valuable for home services, technology companies, real estate teams and other small businesses.
How does VG Connect work?
VG Connect uses advanced AI to interact with customers in real-time, handling tasks like booking appointments, answering inquiries, and qualifying leads. It integrates seamlessly with your existing systems to provide a smooth and consistent customer experience.
How is this different from a receptionist or call center?
Unlike traditional virtual receptionists or call centers, VG Connect provides intelligent, AI-driven interactions available 24/7. It’s not just about answering calls; it’s about engaging customers, booking appointments, and qualifying leads in real-time, all while integrating smoothly with your existing systems.
How does VG Connect benefit my business?
VG Connect helps you never miss a customer interaction, increases conversion rates with quick follow-ups, and saves time by automating routine tasks. It’s designed to improve customer satisfaction while streamlining your operations.
How easy is it to set up VG Connect?
Setting up VG Connect is quick and straightforward. Sign up by providing your email, then your business name, selecting your business type and entering your website URL.
We’ll then analyze your website to train your AI Receptionist. After that, you can try it. Or complete the registration—it's FREE for 14 days, and no credit card is required.
You can review and customize the settings to fit your needs, and you’ll be up and running in just minutes. We also provide customized onboarding support.
Who is Virtual Gurus?
We are Virtual Gurus, a North American company providing flexible, scalable virtual assistant services to businesses across the continent. Our virtual assistants specialize in tasks like administrative support, customer service, social media management, and more. We're committed to diversity and inclusion, drawing from a talent pool that includes underrepresented groups like Indigenous peoples, the LGBTQ+ community, and individuals with disabilities.
We’re launching VG Connect to offer an all-in-one solution that helps businesses handle their communications seamlessly across phone, email, web chat, and text. It’s an always-on AI receptionist, perfect for companies looking for automation and scalability. But we understand that sometimes you need a human touch too—so if you need additional receptionist support, we also offer people-powered services. Our mission is to support the future of work and help businesses scale and grow by combining cutting-edge technology with human expertise.
Do you also offer people-powered receptionists?
Yes, in addition to our AI-powered solution, we also offer people-powered receptionists. Our hybrid approach combines the efficiency of AI with the human touch, allowing businesses to choose between or blend automated and human receptionist services to meet their specific needs. This ensures personalized customer experiences while maintaining scalability and flexibility. Connect with us to learn more.
What are the best ways to use VG Connect to save time and money?
To make the best use of VG Connect, share it wherever your prospective customers are.
Just a few ideas: Share the phone number and email on your website and socials, embed the chatbot into your website, include it in your email signature, and use your VG Connect email when sending out marketing emails or auto-responding to forms. The more your customers see it, the more time and money you'll save and the more new business you'll get!
Can VG Connect to outbound calls?
Yes! It's not a solution for cold calling, but it's great if the customer is expecting the call (for example, if they completed a form or you need to collect additional information).
To use the outbound calling feature, you will need to call our API. Contact us for instructions on how to access this feature.
Can I customize the questions VG Connect asks?
Yes, you can! You can specify any number of questions for VG Connect to ask (though we recommend less than 10).
You can even make them conditional (for example, "Ask if they already have a heater only if the customer is interested in a heater installation.")
How does VG Connect book appointments on my calendar?
You have two options. First, VG Connect can ask for time preferences, and then you can follow up and schedule based on those preferences.
Second (the better option), you can use a calendar link (like Calendly) ,and VG Connect can schedule appointments directly on your calendar.
Can VG Connect do something other than set up appointments?
Yes, lots! You can decide on any follow-up for customers after VG Connect qualifies them. For example, you can point them to a self-service sign-up process, provide more information for the customer to review, or anything else you can think of!
What information does VG Connect collect when I include my website when I sign up?
If you include your website when you sign up, we'll collect information about your business, your services, your products, your background, and more.
We use this information to help VG Connect be more helpful to your customers. Note that we won't share the information we collect with anyone.
Can I embed VG Connect on my website?
Yes, you can! After you sign up, go to the Chatbot section of your settings, and you'll see the code you need to embed your chatbot on your website.
Can I customize the icon on my website when VG Connect is embedded?
Yes, you can! Just have a public URL to your image (let's call it your-image-url) and add this line: window.image = 'your-image-url'; to the embedding code.
If you need help, just let us know.
Can I use VG Connect if I don't have a website?
Yes, you can! In the sign-up process, there's a section where you can write or paste in any information about your business. You can also adjust this after you sign up.
Can I change the voice VG Connect uses on the phone?
Yes! We offer several voice options that you can choose in the phone section of your settings. You can also customize the phone greeting as well.
Does VG Connect work in different languages?
Yes! VG Connect can interact dynamically with customers in more than 50 languages for chat, email, and text. So based on the language your customer responds with, VG Connect will respond in that same language.
For phone, VG Connect can engage in over 20 languages; however, you have to choose a single language for all phone calls. (We're working on making this more dynamic.)
Can my VG Connect phone number be changed?
Yes! After you register, you can get a new number with your preferred local area code in the phone section of your settings.
Can my VG Connect email be changed?
Yes! After you register, you can select a new email in the email section of your settings.
Contact us to use your own domain name.
Can VG Connect respond to customers via text (SMS) or WhatsApp?
Texting/SMS is available now. We're also working on WhatsApp, but we do not have an ETA yet. For texting, it will use the same VG Connect phone number that it uses for voice calls.
How will I be notified when a customer engages with VG Connect?
You have lots of options for getting notified. You can be notified via email, text, and/or WhatsApp. You can change this in the notifications section of your settings.
If the website changes, how does VG Connect learn the new information?
When your website has a significant change in content, simply update your website in the basic section of your settings, and we'll update VG Connect with the new information.
How do I manage the contacts I get from VG Connect?
VG Connect offers a simple and easy-to-use CRM for managing your contacts. VG Connect will also note the qualification status and recommended next steps, and you can add notes on any contacts. Of course, you can also add new contacts (even if they did not come from VG Connect).
Want to send your VG Connect leads into your existing CRM, Google Sheets, or anywhere else? You can do that through Zapier (a free tool).
How accurate is VG Connect?
It's very accurate, though because it uses AI, it's not perfect. If you find ever provides incorrect information (this should be rare), you can let us know by clicking the "thumbs down" icon when looking at the conversation. This will help us make it better over time.
Can VG Connect leads be sent to my CRM?
You can send your leads to most CRMs and other apps like Google Sheets. You can do that through Zapier (a free tool).
Can VG Connect integrate directly with my CRM instead of using Zapier?
Not yet, but we're working on that.
Can VG Connect support multiple business locations?
Yes, VG Connect can support multiple business locations! You can configure different workflows and customized responses for each location. We can help you with the set up.
What plans does VG Connect offer?
VG Connect provides a free option for unlimited chat access and a paid Plus plan that includes phone, email, text, and chat support for $199 per month. As part of our launch, we're offering 50% off for the first year on our Plus plan when you book a demo.
Are there any special offers available?
Yes! As part of our launch, we're offering 50% off for the first year on our Plus plan when you book a demo.
Can I get a free trial of VG Connect?
Yes, you can! When you sign up, you automatically receive a 14-day free trial, with no credit card required. After the trial, you can continue with Plus or stick with the free plan.
Can I extend my free trial?
Generally not, but if you need more time to evaluate it, just let us know by speaking with our support team, and we'll evaluate your request.
Is there a long-term commitment or contract?
There's no commitment or contract. When you pay, you're only paying for the next month, and you can cancel anytime.
How do I cancel my subscription?
You can cancel anytime with a few clicks. Of course, we'd prefer you stay, but we're here to make it easy for you.
Can you help me set up VG Connect?
Yes, we can help! We offer personalized 1:1 onboarding to guide you through the setup process, ensuring everything runs smoothly from the start.
For businesses with more advanced needs, we also provide support with customizing workflows, setting up integrations, and utilizing advanced options. Whether you're just getting started or need more complex configurations, we're here to assist every step of the way.
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